Responsible Procurement Complaint Mechanism
ITP Co.,Ltd.
程序文件
Procedure Document
文件名稱: 負責任采購申訴機制
Document Name: Responsible Procurement Complaint Mechanism
1 Purpose
為加強英特派鉑業股份有限公司鉑供應鏈合規性管理，根據 《LPPM負責任鉑指南》的要求，確保公司的供應鏈無侵犯人權、沖突、洗錢及恐怖分子籌資等行為。公司制定了含鉑物料的申訴制度，凡公司的供應商都應配合公司盡職調查小組的審查。各供應商應遵守國家相關法律法規，對供應的鉑確保來源和去向合規。允許公司鉑金和/或鈀金供應鏈中的利益相關方（受影響人員或舉報者）對采礦、貿易、加工和出口的過程中存在/潛在存在的風險進行申訴并確保得到妥善處理。
To strengthen platinum supply chain compliance management of ITP Co.,Ltd. and ensure that the Company’s supply chain is free from human right violation, conflict, money laundering and terrorist financing in accordance with the requirements of the LPPM Responsible Platinum and Palladium Guidance, the Company has developed complaint system for materials containing platinum and palladium. All suppliers of the Company shall cooperate with the review of the due diligence team of the Company. In addition, all suppliers shall comply with relevant national laws and regulations to ensure compliance of the source and destination of the supplied platinum and palladium. Stakeholders (affected persons or whistleblowers) in the Company’s platinum supply chain should be allowed to make complaint about and address risks that exist/potentially exist during mining, trading, processing and export.
2 依據
2 Basis
《LPPM 負責任鉑指南》、《LPPM 負責任的鉑供應鏈盡職調查管理體系》、《英特派鉑業股份有限公司鉑負責任采購供應鏈管理政策》
LPPM Responsible Platinum and Palladium Guidance, LPPM Responsible Platinum Supply Chain Due Diligence Management System, Responsible Platinum Procurement Supply Chain Management Policy of ITP Co., Ltd.
3 適用范圍
3 Scope of application
本程序適用于本公司的相關方及本公司涉及負責任礦物采購相關工作的部門、單位及人員、以及任何與我司鉑供應鏈相關的利益相關者。
This procedure is applicable to interested parties of the Company and the departments, units and personnel of the Company in connection with the work related to responsible mineral procurement, as well as any stakeholders related to our platinum supply chain.
4 管理機構及職責
4 Management organization and responsibilities
公司設立申訴工作處理小組，成員風險總監、合規風控官、合規專員組成，工作組負責對申訴的處理。
The Company shall set up a complaint handling team composed of compliance director, compliance risk control officer and compliance specialists. The working team shall be responsible for handling the complaint.
5 工作程序
5 Working procedure
5.1 申訴信息的收集
5.1 Collection of complaint information
公司設立聯系/申訴渠道：
The Company has established contact/complaint channels:
電話：0510-83789626 郵箱： wxitp@wxitp.com
在英特派鉑業股份有限公司官網 m.njqzt.com 中予以公布，電話、電子郵箱用于接收相關的詢問和申訴，由公司合規專員定期查看。
The information is disclosed on the official website of ITP Co., Ltd. m.njqzt.com, with telephone and e-mail used to receive relevant inquiries and complaints, and the Compliance Officer of the Company is responsible for checking such information regularly.
工作中接收到的相關方關于負責任供應鏈的與采礦、貿易、加工和出口情況有關的疑慮方面的信息。
Information is received from interested parties in the course of their work with regard to concerns related to the mining, trading, processing and export of responsible supply chains.
5.2 申訴的內容
5.2 Complaint content
相關方對公司的供應鏈管理提起申訴時，該申訴需包含以下內容：
When an interested party files a complaint against the supply chain management of the Company, the complaint shall include the following:
具體說明向何種決定提起申訴及理由；
Specify the decision to which the complaint is filed and the reasons for it;
附相關書面證據；
Attach relevant written evidence;
具體說明在提出申訴之前采取了哪些步驟來解決問題；
Specify the steps taken to resolve the issue before the complaint is filed;
5.3 申訴信息的分類
5.3 Classification of complaint information
公司需對接收到的詢問和申訴信息進行分類識別，申訴信息分為一般信息、特殊/重要申訴信息、不予受理信息。
The Company shall classify and identify the received inquiry and complaint information which is divided into general information, special/important complaint information and non-acceptance information.
5.3.1 一般信息：相關方對公司負責任礦物供應鏈管理的咨詢、供方的調查問卷等。
5.3.1 General information: interested parties’ consultation on the Company’s responsible mineral supply chain management, questionnaire of suppliers, etc.
5.3.2 特殊或重要申訴信息：
5.3.2 Special/important complaint Information:
管理不符合 LPPM 要求的信息；
Managing information that does not meet LPPM requirements;
對供應商的礦物采購涉及公司識別的高風險區域的信息；
Information for mineral procurement of suppliers involving high-risk areas identified by the Company;
對供應商的礦物采購不符合公司的供應鏈政策的信息。
Information for mineral procurement of suppliers failing to comply with the Company’s supply chain policy.
5.3.3 不予受理信息：
5.3.3 Non-acceptance information:
瑣碎的、惡意的、無理取鬧的或似乎是為了獲得競爭優勢而產生的投訴。
Petty, malicious, unwarranted complaints or complaints that appear to be made to gain a competitive advantage.
沒有令人信服的客觀證據支持的投訴。
Complaint not supported by convincing objective evidence.
5.4 申訴的處理
5.4 Complaint handling
5.4.1 關于匿名申訴
5.4.1 Anonymous complaint
支持匿名申訴，申訴工作處理小組不得對工作小組以外的任何人泄露申訴人信息，對于可能涉及申訴人信息的申訴內容予以保密，如申訴內容與工作小組成員有利害關系，工作小組應立即要求該成員避嫌。如發現有任何打擊報復申訴人的情況，公司將對相關涉事員工按公司章程嚴肅從重處理，如涉嫌違法犯罪，立即報案并移送司法機關處理。
Anonymous complaint shall be supported. The complaint handling team shall not disclose the information of the complainant to anyone other than the working team. The contents of the complaint that may involve the information of the complainant shall be kept confidential. The working team shall require the members to withdraw immediately if the contents of the complaint have an interest with the members of the working team. In case of any retaliation against the complainant, the Company will seriously deal with the relevant employees in accordance with the articles of association. If they are suspected of violating the law or crime, they shall be immediately reported to the judicial authority for handling.
5.4.2 申訴處理流程
5.4.2 Complaint handling process
申訴處理小組工作組應在收到申訴后 10 個工作日內確認收到申訴，在基于申訴是否符合 5.3 的基礎上確認接受或拒絕申訴。
The complaint handling working team shall acknowledge receipt of the complaint within 10 working days upon receipt of the complaint and confirm acceptance or rejection of the complaint based on compliance with 5.3.
如果申訴被拒絕，應向申訴方提供書面解釋，并記錄在案。不得采取進一步行動。
If the complaint is rejected, a written explanation shall be provided for the complainant and documented. No further action shall be taken.
對特殊重要申訴信息由申訴處理小組在決定受理后 45 個工作日內對上訴或投訴進行調查、審查和裁決。處理小組應盡最大努力在截止日期前完成工作。在極少數情況下可能需要額外的時間。申訴處理小組應采取合理措施，包括召開一次或多次會議，以作出合理決定。這類措施的例子包括:
With regard to special and important complaint information, the complaint handling team shall investigate, review and adjudicate the grievance or complaint within 45 working days after making the decision to accept it. The handling team shall make all endeavors to complete the work by the deadline. Additional time may be required in rare cases. The complaint handling team shall take reasonable steps, including holding one or more meetings to make a reasonable decision. Examples of such measures include:
咨詢專家
Consulting experts
請求申訴方或其他人提供更多信息
Request more information from the complainant or others
申訴方不合作可被視為中止該程序的理由。申訴處理小組應協商一致決定是否中止申訴程序。
Non-cooperation by the complainant could be considered as grounds
for suspending the procedure. The complaint handling team shall decide whether to suspend the complaint procedure through consensus.
申訴決定以書面形式傳達給申訴方，申訴決定應包含：
The complaint decision shall be conveyed to the complainant in writing and shall include:
申訴決定
Complaint decision
申訴決定是如何以及何時做出的
How and when the complaint decision is made
任何新的建議
Any new suggestions
合規專員定期總結風險情況處理結果，并在公司官網公示申訴內容、處理方式及處理結果，合規風控官負責全程監督風險減緩措施的實施并每日向合規總監匯報進度，在風險減緩措施實施完成后，由合規總監定期評估措施的有效性并作出總結和評價。
The Compliance Officer shall regularly summarize the risk handling results and publicize the complaint contents, handling methods and results on the official website of the Company. The Compliance Risk Control Officer shall be responsible for supervising the implementation of risk mitigation measures during the whole process and reporting the progress to the Compliance Director every day. The Compliance Director shall regularly evaluate the effectiveness of the measures and make summary and evaluation after the implementation of the risk mitigation measures is completed.
5.5 申訴的記錄
5.5 Complaint record
申訴工作處理小組應將收到的申訴記錄在案，包括以下內容:
The complaint handling team shall record the complaints received, including the following:
何人何時提交申訴；
Who files the complaint and when the complaint is filed;
申訴的類型、問題或主題以及隨申訴提交的信息；
Type, issue or subject of the complaint and the information submitted with the complaint;
接受或拒絕決定。
Decision for acceptance or rejection.